Terms & Conditions

Return Policy:

Please contact your dedicated sales representative for any return. All returns require authorization. An RMA# will be assigned to the return sent to the customer. If a call tag is required to be sent with the return it will be mailed along with the RMA#. RMA’s are only valid 10 days from the day it was requested. Any returns sent back without a valid RA# will not be credited.

Defective Returns:

Products being returned that are considered to be defective will require a case number from the manufacturer of the products to receive a refund or replacement within 30 days of the shipping date. Re Business Solutions will not charge a return-processing fee of any kind when a defective product has all original contents and packaging provided by the manufacturer with the case number provided from the manufacturers support team.

Any defective return made to our company must be returned within thirty (30) days of invoice date along with a sample of the problem. If a defective sample cannot be provided a written note must be in the box with the return. Products returned as defective will be tested. If they are not defective and a sample or reason is not provided, credit will not be issued. This applies to laser, fax and inkjet cartridges returned as defective, but test empty. After 30 days, the manufacturer’s warranty applies and the manufacturer must be contacted directly for further assistance.

Damaged in Transit:

It is our commitment to you that all products are shipped in proper condition. If you or your customer receives goods that have been damaged in transit, please make sure that they are signed for as damaged, as this will assist us greatly in the process.

Non-Defective Returns:

All items that are not defective and being returned due to delivery refusal, customer change of mind, mistaken order, or unable to be delivered due to the respected shipping carriers inability to obtain a signature for delivery are subject to an additional return processing fee up to 25% of the original price.

Non-defective items must be returned within thirty (30) days from the date of the invoice. Non-defective items must be in original, unopened packaging, and in re-sellable condition.

Products that are returned opened and not resalable or without original boxes, packing material, manuals, warranty cards, documents provided by the manufacturer and all other associated accessories are subject to an additional processing fee up to 100% of the original price.

Products that are returned due to poor packaging and handling are also subject to an additional 50% return processing fee after an investigation with shipping carrier is conducted.

Special Orders:

Special order items may only be cancelled subject to prior approval. We do not accept returns on special order items other than items deemed defective by the manufacturer.