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Printer Repair Techs, Service & Parts

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Printer Repair Techs, Service & Parts 2017-10-13T21:28:54+00:00

Printer Repair Technicians, Service & Parts

HP, Lexmark & Brother Printer Repair Services

Includes Laser Printers, Wide Format Printers, Color Laser Printers, Mono laser Printers & MFP printers

RE Web Based Service/Ordering System

Place service calls, view open calls, order supplies and that’s just the beginning. Each time RE “touches” a printer, we assign the printer with its own unique ID number. This in turn allows you to place service calls on-line, view a specific printer service history or run a variety of reports to help manage your printer inventory and consumable purchases. Best of all, it’s free! No software to load or purchase. RE will issue you a login and password, and you’re ready to start managing your printer inventory immediately.

Factory Trained & Certified Technicians

All RE service technicians go through an extensive training on every printer we service. RE provides authorized factory service for BrotherHewlett PackardLexmark, and OKI. Technicians are dispatched via their cell phones for timely repair. All Technicians are equipped to carry an extensive parts inventory. This reduces return trips and allows RE to claim 95% “First Time Fix” rate.

Authorized Warranty Repair Facility

RE is Factory Authorized Warranty Repair facility for BrotherHewlett PackardLexmark, and OKI. Providing on-site and depot printer repair during the manufacturers One (1) Year warranty period. RE also offers extended warranties and service plans to accommodate your service needs once the manufactures warranty period expires.

Time & Materials Service Plan

This service plan is well suited for those moderate users who want quality service at an affordable price, but don’t feel their printing volume warrants a service agreement. Our “Time & Materials” plan offers the flexibility and convenience of paying for repairs as they arise. With a standard response time of next business day, a RE service technician will provide on-site repair at the following rates:

On Site Repair

Laser printer (mono):

 Brother, HP, Lexmark, OKI & Samsung:
$90 per hour + $20 travel+ parts

Laser printer (color):

Brother, HP, Lexmark, OKI & Samsung:
$100 per hour + $20 travel + parts


$175 per hour + $20 travel + parts

We require a credit card up-front for onsite service for new customers!

If technician is looking at more than one printer we will give a $30 discount per machine

Carry In (bench repair):
$40 per hour
for (mono) laser printers parts additional
$75 per hour
for (color) laser printers parts additional

Service Agreements

Service agreements are a good option for those customers with higher print volumes and cannot afford any printer downtime. Customers who choose a service agreement benefit from fixed repair costs, fast response times, and loaner printers. Combined with an affordable annual, quarterly or monthly payment, our Service Agreements are the most popular and affordable service offering.

Benefits are:

Next Day Response Time
Access to RE Web Based Printer
Service/Management Tool
Loaner Printers
Monthly Billing
Free Installation of Maintenance Kits

Preventative Maintenance

Reduce down time by keeping your printers clean. Regular cleaning and upkeep will help reduce the frequency of calls by approximately 30%. For a small fee per printer, an RE technician will perform our thirteen (13) step cleaning and preventative maintenance service.

BlackMax Toner

Substantial savings using our BlackMax brand toner. With a 100% guarantee we stand behind our products. RE brings to the market more than a 29 years of experience being a global leader in high quality imaging supplies.